Shipping Policy

SHIPPING POLICY

Delivery of orders

Orders will be delivered to the delivery address freely designated by the user. In this way, the provider assumes no responsibility for when the delivery of the product or service does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the delivery company assigned for this purpose, such as the absence of the recipient.

Without prejudice to the foregoing, the provider must take the measures required of a diligent trader to ensure that delivery can be made within the agreed time, and if not, as soon as possible, to the satisfaction of both the sender and the recipient, for which no liability can be imputed to the provider.

Shipping zones

Spain

  • Deliveries will be made to mainland Spain, Balearic and Canary Islands.
  • For deliveries to Ceuta and Melilla, please consult info@mrbones.es
  • Orders will not be delivered to P.O. Boxes.

Europe

  • Deliveries will be made to the following countries in Europe:
  • Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, United Kingdom and United States.
  • For shipments to other countries not listed above, please consult through info@mrbones.es

Delivery deadlines

  • Orders will be dispatched within 24 to 48 working hours of receipt of order.
  • As a general rule, delivery times will be from 24 to 48 working days in mainland Spain and within 3 to 7 working days in the rest of the locations.
  • Deliveries are made through external transport companies. The transport companies do not deliver on weekends or public holidays.
  • Orders may be delayed due to transport issues or high volumes of demand.

Shipping costs

  • Zone 1
    • Mainland Spain, Balearic Islands, Canary Islands* and Portugal.
    • Shipping cost: 2,90€.
    • For orders over 75,00€ the shipping costs will be free of charge.
  • Zone 2
    • Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Luxembourg, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, the Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, United Kingdom*.
    • Shipping cost: 8,90€.
    • For orders over 75,00€ the shipping costs will be free of charge.
  • (*) Import costs
    • Canary Islands and United Kingdom
    • Import costs: 24,00€.
    • The import charges include customs duties and taxes incurred by the order.